If you acquired Membership Advantage before November 2016 a summary of benefits was included in the welcome pack we sent out when you first joined the work scheme, so you were made aware of the benefits available.
Please review the summary of benefits and then contact us as soon as possible, within 28 days of the date of the communication, and we’ll advise the next steps for submitting a claim.
In that case we will not send out a summary of benefits as you were already aware of what you were entitled to claim (as you have done so). We’ll also not refund the premium for the time you held Membership Advantage.
We’ve also already been in contact with some families who were eligible to claim for the funeral benefit allowance for a member, and paid eligible claims.
We have identified two situations where:
The refund (or credit) is made to the party who paid Southern Cross for Membership Advantage. If that was your employer then in most cases the refund will be paid to them.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.spglobal.com/ratings/en/about/intro-to-credit-ratings. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.