1 January date of birth error We identified some errors where members had an incorrect date of birth of 1 January recorded in our system and we are correcting this. This meant that for some of those affected the premium was incorrectly calculated and, in some instances, this resulted in an overpayment of premium. We’re in the process of contacting affected members and employer groups so we’re able to refund any overpayment. This refund will also include an allowance for the ‘time value of money’ (based on the time between overpayment and the refund being made). What do you need to do? If this impacts you, you’ll receive an email or letter from us requesting information so we can correct the error and confirm next steps: If you are entitled to a refund and we have your bank account on record, we’ll confirm that account as the one we’ll be paying the refund into. You won’t need to do anything (unless you want the refund to be paid to a different bank account, in which case you need to tell us), and you’ll receive the refund. If we don’t have your bank account details or you want us to pay the refund into a different account, we’ll be asking you to complete this form. Once we receive your completed form, we will refund you within 10 working days. Provide your bank details Verify your date of birth If we haven’t been in touch and you think you might be affected, please contact us. FAQs