When calling, you'll need to have your policy number handy so we can identify you.
You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.
0800 800 181 - Here to help: Monday–Thursday 8am–5pm, Friday 9am–4.30pm.
Calling from overseas? +64 9 979 9212
See our special hours for information on observed NZ holidays.
Join Southern Cross 0800 100 555
Joining through your employer? 0800 438 268
Here to help Mon-Thu 9:00am – 5:00pm, Fri 9:00am – 4:30pm.
See our special hours for information on observed NZ holidays.
You can find scams that are misusing our trusted branding - and report any you come across - on our scams page. Unfortunately, Southern Cross is just one of many organisations across Aotearoa New Zealand whose logos are sometimes used in scams.
If you have concerns regarding potential misconduct or wrongdoing (e.g. fraud) or any behaviour that may compromise the integrity of Southern Cross or its stakeholders, we encourage you to report such matters to us.
Southern Cross welcomes media enquiries on health, medical, travel and pet insurance-related topics.
If you have a complaint, pleaseuse our online form and one of our team will aim to get back to you. You can see our full complaints disclosure here.
We've developed a policy to help both Southern Cross members and employees understand what behaviour is unacceptable.
Head office
Southern Cross Health Society
Level 1, Te Kupenga, 155 Fanshawe Street, Auckland 1010
Postal
Southern Cross Health Society
Private Bag 99934, Newmarket, Auckland 1149, Freepost Authority 1440
Posting a claim
Southern Cross Claims Centre
Private Bag 3216, Waikato Mail Centre, Hamilton 3240, Freepost Authority 1440
*Please note these statistics are an average across the 3 different areas of our inbound contact centre. In periods of high demand, and, depending on the nature of the enquiry, the actual speed to answer may have been longer or shorter. Less busy times tend to be between 8:30am and 9:00am, or between 2:00pm and 3:00pm. Our online electronic contact us form is available 24/7 and can be accessed below, we aim to turn these around within 2 working days but in peak times this may be longer.
**Percentage of customers that told us they were highly satisfied (CSAT) with the way their interactions were handled. Back to top.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.spglobal.com/ratings/en/about/intro-to-credit-ratings. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.
